Service Experience LIVE

Monthly thought-provoking conversations with customer support, success, and service leaders.

  • Wednesday, May 26, 2021

  • 10.00 AM PT / 1.00 PM ET

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This month's guest:

Rod Cherkas

Join us as we sit down with Rod Cherkas, a customer success pioneer, experience design innovator, and accomplished operational executive to discuss the evolving role of a Chief Customer Officer (CCO).

Topics will include:

  • The evolving role of a CCO: From VoC champion to driving post-sale outcomes
  • Top skills organizations look for in a CCO
  • Key metrics and steps to optimize them
  • Challenges facing CCOs in a post-pandemic world
  • Learning curves and career paths

SPEAKERS

Rod Cherkas

CEO and Principal, HelloCCO

Omid Razavi

Chief Customer Officer, SupportLogic

About SupportLogic SX

The Continuous Service Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
Learn more