This month's guest:
Rod Cherkas
Join us as we sit down with Rod Cherkas, a customer success pioneer, experience design innovator, and accomplished operational executive to discuss the evolving role of a Chief Customer Officer (CCO).
Topics will include:
- The evolving role of a CCO: From VoC champion to driving post-sale outcomes
- Top skills organizations look for in a CCO
- Key metrics and steps to optimize them
- Challenges facing CCOs in a post-pandemic world
- Learning curves and career paths
SPEAKERS
Rod Cherkas
CEO and Principal, HelloCCO
Omid Razavi
Chief Customer Officer, SupportLogic
