Service Experience LIVE

Monthly thought-provoking conversations with customer support, success, and service leaders.

  • Wednesday, April 28, 2021

  • 10.00 AM PT / 1.00 PM ET

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This month's guest:

Rob Kaloustian

Join us as we sit down with Rob Kaloustian, a global technology services leader with over 20 years of progressive services leadership, to discuss the convergence of customer support, success, and services.

Topics will include:

  • Leadership skills for integrated post-sales journey
  • Strategic alignment with customer needs
  • Prioritizing technology decisions that deliver customer value
  • Meeting CEO expectations


Rob Kaloustian

Chief Services Officer, BigCommerce

Omid Razavi

Chief Customer Officer, SupportLogic

About SupportLogic SX

The Continuous Service Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
Learn more