Service Experience LIVE

Monthly thought-provoking conversations with leaders from customer support, success, and service.

  • Wednesday, June 23, 2021

  • 10.00 AM PT / 1.00 PM ET

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This month's guest:

Jeb Dasteel

Join us in a conversation with Jeb Dasteel, former Chief Customer Officer at Oracle, author of Competing for Customers, founding member of the CCO Council, and owner of Dasteel Consulting to discuss the role and impact of the strategic CCO.

Topics will include:

  • Customer Feedback: How to collect, analyze and respond to feedback?
  • Customer Advocacy: How to foster brand advocacy?
  • Customer Strategy: How to turn customer engagements into outcomes?

SPEAKERS

Jeb Dasteel

Owner, Dasteel Consulting

Omid Razavi

Chief Customer Officer, SupportLogic

About SupportLogic SX

The Continuous Service Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
Learn more