Service Experience LIVE

Monthly thought-provoking conversations with leaders from customer support, success, and service.

  • Thursday, September 23, 2021

  • 10.00 AM PT / 1.00 PM ET

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This month's guest:

Harnish Kanani

Join us as we sit down with Harnish Kanani, CCO at Cloudflare, as he reveals his secrets to maintaining an exceptional customer-centric culture built on trust, and of course, a consistent support experience. Harnish and host Omid Razavi, CCO at SupportLogic, will discuss how to properly empower support engineers and the entire front-line staff to elevate trust among the company and its customers. In addition, Harnish will provide key metrics and tips for optimizing the success of his organization’s VoC and other CX initiatives at Cloudflare.

Come away with some great tips and tricks from Harnish and Omid, including:

  • Building trust with customers
  • Partnering with customers to create a 2-way trusting relationship
  • Collaborating with customers for business growth


Harnish Kanani

Chief Customer Officer, Cloudflare

Omid Razavi

Chief Customer Officer, SupportLogic

About SupportLogic SX

The Continuous Service Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
Learn more