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This month's guest:
Join us as we sit down with Harnish Kanani, CCO at Cloudflare, as he reveals his secrets to maintaining an exceptional customer-centric culture built on trust, and of course, a consistent support experience. Harnish and host Omid Razavi, CCO at SupportLogic, will discuss how to properly empower support engineers and the entire front-line staff to elevate trust among the company and its customers. In addition, Harnish will provide key metrics and tips for optimizing the success of his organization’s VoC and other CX initiatives at Cloudflare.
Come away with some great tips and tricks from Harnish and Omid, including:
Chief Customer Officer, Cloudflare
Chief Customer Officer, SupportLogic
The Continuous Service Experience Platform