SX LIVE
CCO Perspectives

Monthly thought-provoking conversations with leaders from customer support, success, and service.

  • Friday, December 10

  • 10.00 AM PT

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This Month's Guest:

Beth Shea

Join us as we sit down with Beth Shea, CCO at Puppet, to learn all about how she has quickly reinvented Puppet’s approach to customer success after joining in 2019. In a time of disruption and uncertainty, Beth has managed to refine and realign the customer functions to be more customer-focused as well as drive new product adoption among Puppet’s install base. In her short tenure, Beth has helped Puppet improve its Net Promoter Score and improved customer retention and expansions.

Learn some of Beth’s secrets to driving exceptional customer success and go-to-market, including:

  • Tips on aligning customer success goals to wider company go-to-market goals
  • Building a truly customer-centric culture that adapts to a rapidly changing environment
  • Keeping a strong balance between customer success and expansion revenue
  • Interlocking with support and sales & marketing to create a more holistic understanding of the customer journey

SPEAKERS

Beth Shea

Chief Customer Officer, Puppet

Omid Razavi

Chief Customer Officer, SupportLogic

About SupportLogic SX

The Continuous Support Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
Learn more