Preventing Escalations with Predictive AI is easier than you think!

Learn how Nutanix leveraged Machine Learning to reduce customer escalations by 40%

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Prevent Poor Support Experience

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What you will learn

Quickly Identify Support Cases Before They Escalate

Learn how proactive customer support teams are using SupportLogic to:

  • Predict escalations using unstructured data like support emails or messages
  • Determine the likelihood of escalation using over 40 different factors 
  • Prioritize cases and manage backlog
  • Reduce escalations by 40%