Customer Spotlight: Nutanix

Learn How Nutanix Reduced Customer Support Escalations by 40%.

  • On-Demand

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What You Will Learn

Nutanix Shares How To Level Up Your Service Experience

Watch this exclusive 1-hour virtual chat where Nutanix shares their ability to measure 100% of customer signals and provide workflows for escalation prediction and proactive case management. By leveraging the Support Logic SX Platform, Nutanix saw a 40% reduction in escalations and backlog.

Topics will include:

  • Dramatically Reducing Customer Escalations
  • Gaining a Laser Focus on Which Cases to Attack in Your Backlog
  • Reducing Mean Case Resolution Time

SPEAKERS

Al Harper

Sr. Support Readiness Manager, Nutanix

Krishna Raj Raja

Founder and CEO, SupportLogic

About SupportLogic SX

The Continuous Service Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
Learn more