What You Will Learn
Nutanix Shares How To Level Up Your Service Experience
Watch this exclusive 1-hour virtual chat where Nutanix shares their ability to measure 100% of customer signals and provide workflows for escalation prediction and proactive case management. By leveraging the Support Logic SX Platform, Nutanix saw a 40% reduction in escalations and backlog.
Topics will include:
- Dramatically Reducing Customer Escalations
- Gaining a Laser Focus on Which Cases to Attack in Your Backlog
- Reducing Mean Case Resolution Time
SPEAKERS
Al Harper
Sr. Support Readiness Manager, Nutanix
Krishna Raj Raja
Founder and CEO, SupportLogic
