Customer Spotlight: 
Commvault

Learn how Commvault prevents case escalations and drives faster and more measurable ROI

  • On-Demand

  • Available Now

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What you will learn:

Transform Your Support Organization

Transforming from a reactive to proactive, predictive support model takes time and expertise. Doing so while also keeping existing support operations running at full capacity. 

The good news? SupportLogic provides deployment support in the form of daily “scrums” that allows support management to better prioritize and attack the right issues at the right time. One SupportLogic customer, Commvault, a leader in the data backup and recovery industry, is doing just that.

Join us for an interactive discussion on how Commvault is using its daily standup's with SupportLogic for great results including:

    • Preventing case escalations
    • Reducing mean time to resolution (MTTR)
    • Increasing team morale
    • Drive faster, more measurable ROI

    SPEAKERS

    James Weir

    Director Customer Support, Commvault

    Daniel Brouwer

    Support Manager, Commvault

    About SupportLogic SX

    The Continuous Support Experience Platform

    • Seamlessly integrate with your existing ticketing system
    • Read every ticket and automatically extract signals using AI/NLP
    • Maintain context across conversational and ticket boundaries
    • Predict outcome and provide proactive recommendations with intelligent workflows
    Learn more