What you will learn:
Get in Front of Your Backlog with Less Effort
It seems like a never-ending, ever-growing problem: case backlog. You want to deliver a proactive support experience, but the current tools in your arsenal simply do not allow for the pinpoint accuracy and filtering you need to efficiently review and manage cases in backlog. But it doesn’t have to be this way.
In this session, we will reveal how simple it can be to use SupportLogic’s simple yet effective backlog management tools to achieve the following benefits:
- Build a surgical approach to your case review process.
- Leverage signal extraction and AI/ML modeling for more precise case filtering.
- Reduce your backlog by up to 40% in a few short weeks.
SPEAKERS
Francoise Tourniaire
Founder, FT Works
Jono Williamson
Lead Solution Consultant, SupportLogic
