What you will learn:
It seems like a never-ending, ever-growing problem: case backlog. You want to deliver a proactive support experience, but the current tools in your arsenal simply do not allow for the pinpoint accuracy and filtering you need to efficiently review and manage cases in backlog. But it doesn’t have to be this way.
In this session, we will reveal how simple it can be to use SupportLogic’s simple yet effective backlog management tools to achieve the following benefits:
Founder, FT Works
Lead Solution Consultant, SupportLogic
The Continuous Support Experience Platform