Resolve Cases Quickly and Efficiently

Watch how to help your agents resolve cases faster with efficiency and ease.

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Solve Backlog Support Challenges

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What you will learn

Identify and Prioritize Customer Support Case Backlog

Learn how SupportLogic has helped companies with complex support processes to:

  • Understand customer health in real time, according to the sentiment score on every interaction
  • View backlog history by agent, allowing you to prioritize  cases that require immediate attention
  • Quickly view an assigned attention score to assess the urgency of your response