What you will learn:
Your CRM or case ticketing system is a critical component of your support operations. It captures a treasure trove of information and insights, including the unstructured data of your customer interactions.
Those emails, chats, and call transcripts contain the authentic voice of the customer! Most systems do not natively access and analyze this data. But cutting-edge support experience (SX) software from SupportLogic does analyze that unstructured data inside support tools like Zendesk to provide teams with actionable insights.
In this webinar presented by 729 Solutions, Alex James, VP of Global Customer Support at Fivetran, and Omid Razavi, Chief Customer Officer at SupportLogic, will highlight the benefits of adding SupportLogic to a case management system like Zendesk to unlock more proactive engagement for support and success teams.
About 729 Solutions:
729 Solutions is a full service agency providing design, development, and professional services. With over 7 years and 200 successful Zendesk projects under our belt, we are proud to have been named Zendesk’s AMER Partner of the Year.
SupportLogic drives better decision-making for everyone inside support and benefits the entire organization - uncovering insights about product usage and satisfaction to drive enhanced engagement and improve customer retention and expansion.
Chief Customer Office, SupportLogic
VP of Global Support, Fivetran
Solutions Architect, 729 Solutions
Chief Revenue Officer, SupportLogic
The Continuous Service Experience Platform