Support Experience

A Force Multiplier for Your Case Management System

Your CRM or case ticketing system is critical for your support operations. Learn how to get the most out of it.

  • Wednesday, May 25th

  • 10.00 AM PST

Reinforce Your Case Management Capabilities

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What you will learn:

Support Experience: A Force Multiplier

Your CRM or case ticketing system is a critical component of your support operations. It captures a treasure trove of information and insights, including the unstructured data of your customer interactions.

Those emails, chats, and call transcripts contain the authentic voice of the customer! Most systems do not natively access and analyze this data. But cutting-edge support experience (SX) software from SupportLogic does analyze that unstructured data inside support tools like Zendesk to provide teams with actionable insights.

In this webinar presented by 729 Solutions, Alex James, VP of Global Customer Support at Fivetran, and Omid Razavi, Chief Customer Officer at SupportLogic, will highlight the benefits of adding SupportLogic to a case management system like Zendesk to unlock more proactive engagement for support and success teams.

About 729 Solutions:
729 Solutions is a full service agency providing design, development, and professional services. With over 7 years and 200 successful Zendesk projects under our belt, we are proud to have been named Zendesk’s AMER Partner of the Year.

About SupportLogic:
SupportLogic drives better decision-making for everyone inside support and benefits the entire organization - uncovering insights about product usage and satisfaction to drive enhanced engagement and improve customer retention and expansion.


Omid Razavi

Chief Customer Office, SupportLogic

Alex James

VP of Global Support, Fivetran

Brandon Tidd

Solutions Architect, 729 Solutions

John Kelly

Chief Revenue Officer, SupportLogic

About SupportLogic SX

The Continuous Service Experience Platform

  • Seamlessly integrate with your existing ticketing system
  • Read every ticket and automatically extract signals using AI/NLP
  • Maintain context across conversational and ticket boundaries
  • Predict outcome and provide proactive recommendations with intelligent workflows
Learn more